Mates Tastes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information.  

1. Information We Collect 

• Personal details (name, email, phone, delivery address) 

• Billing and payment information (processed securely through third-party payment providers) 

• Order and purchase history 

• Group order participation history 

• Dietary preferences, allergies and food-related requirements (where provided by you) 

• Website usage information, including cookies, analytics and browsing activity 

• Information submitted through forms, competitions, promotions or enquiries 

 2. How We Collect Information 

We collect information when you: 

• Place an order or participate in a group order 

• Submit food preferences or dietary requirements 

• Complete a form on our website 

• Contact us via email, phone or social media 

• Enter a competition or promotion 

• Visit and interact with our website 

 3. How We Use Your Information 

We may use your information to: 

• Process and fulfil orders  
• Coordinate group orders and individual meal selections 

• Communicate with customers, organisers and participants 

• Respond to enquiries and provide customer support 

• Improve our products, services and customer experience 

• Analyse website performance and user behaviour 

• Conduct marketing and promotional activities 

• Comply with legal and regulatory obligations 

Where a group organiser shares an event link with guests, guests may provide personal details and food preferences directly to The Shared Lunchbox for the purposes of fulfilling the order.  

4. Marketing Communications 

We may occasionally send marketing communications relating to our products, services, promotions or events. You may opt out of marketing communications at any time by contacting us directly.

5. User-Submitted Content and Images

From time to time, we may invite customers, organisers or participants to submit images, testimonials, reviews or other content. 

By voluntarily submitting content to Mates Tastes, you acknowledge and agree that:

• We may usesubmittedcontent for marketing and promotional purposes 
• Content may be displayed on our website, social media channels and other promotional materials
• We will not publish personal information alongside content without your consent
• We will not sell submitted content to third parties 

If you do not wish for your content to be used in this manner, please do not submit it. You may request removal of content by contacting us.

6. Disclosure of Information

We do not sell personal information. 

We may disclose information where reasonably necessary to: 

• Payment processing providers
• Website hosting and technology providers
• Delivery and logistics providers
• Professional advisers
• Regulatory authorities where required by law 

We take reasonable steps to ensure third parties handle personal information appropriately.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. 

Security measures may include: 

• SSL encryption
• Secure website hosting
• Password-protected systems
• Restricted access to personal information 

While we take reasonable precautions, no method of transmission or storage is completely secure.

8. Cookies and Analytics

Our website uses cookies and analytics tools to improve functionality, understand website usage and enhance user experience. 

You may disable cookies through your browser settings, however some website functions may not operate correctly.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete or out of date. 

Requests can be made by contacting us.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for business, legal, accounting or regulatory purposes.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website and take effect from the date of publication.

12. Contact Us

For privacy-related enquiries or requests, please contact: 

Mates Tastes 

Email: info@matestastes.com.au